What will your first appointment entail?

Your first visit will last anywhere between thirty minutes to an hour and will include a comprehensive evaluation and applicable treatment administered by one of our licensed physical therapist. Your physical therapist will review intake paperwork which includes your medical history, diagnostic tests and any recent events that may have contributed to your current condition. Your evaluation will also include assessment of your current functional deficits, pain level and posture, as well as a thorough evaluation of your flexibility, strength, balance and endurance, there will also be a provided form for each individual body part. If for some reason you don’t find the form that best helps describe your pain, please call or email us and we will get something together for you.

Following your evaluation, our techs as well as your physical therapist will thoroughly explain your personalized treatment plan and expectations for recovery. Communication between the patient and physical therapist or tech is of utmost importance at Achieve Health and Wellness and you are an active participant in your recovery.

When should I arrived?

We ask that you arrive 30 minutes before your scheduled appointment time in order to complete all necessary paperwork. If you would like to fill out the intake paperwork online you can do so under our forms tab. If this process is taken we recommended you arrive 15 minutes before your appointment to review your paperwork. (Have it link to the intake form)

What should I wear?

Comfortable clothing or athletic wear is always the most comfortable when attending physical therapy. If you are coming from work or school, everyday clothes are completely fine as well, preferably no jewelry.

What should I bring to my first appointment?

Photo Identification* (Valid Driver’s License, Valid State ID, School ID Card, or Valid Passport) If you are a child and do not have any of the above, Parents license will do just fine.
Prescription/Doctor Referral if it hasn’t already been faxed over.
Insurance card

What are my Healthcare Privacy Rights?

Here at Achieve Health and Wellness, we understand that all your information about yourself is personal. Please review our Privacy Practices to better understand all your rights.

What will be the duration and frequency of treatments?

The duration and frequency of each treatment will depend on each individual’s personal needs and condition. Achieve Health and Wellness’s professional employees are here to help you get back to the highest level of life. Our customized programs and individual attention helps patients to recovery quickly and get back to achieving their goals in life.

Who should I contact with billing questions?

If you have any questions regarding billing please contact our friendly billing personnel to answer any question you might have  or email Morgan at morgan@ahwpt.com between the hours of 8 a.m. and 3 p.m. EST. Our billing number is 423.477.1104. Our staff will be glad to give you a thorough explanation of our billing process.

Are you in my network?

Achieve Health and Wellness is contracted with many major insurances. Please visit our insurance page with all the details and a complete list, you may also call 423.477.1101 or 423.765.1611 and our staff will be happy to verify any questions you have regarding your insurance and benefits.

What will it cost me?

We will make our best effort to obtain your benefits upon arrival at your first appointment by calling your insurance company or checking your policy online. However, we urge you to be aware of any cost to you associated with your recovery by reviewing your insurance handbook that outlines any limits, authorizations required, co pays, deductibles required for physical therapy services.