What will your first appointment entail?

Your first visit will last anywhere between thirty minutes to an hour.  This visit will include a comprehensive evaluation and applicable treatment administered by one of our licensed physical therapists. Your physical therapist will review your intake paperwork  including your medical history, diagnostic tests, and any recent events that may have contributed to your current condition. Then you will receive a thorough assessment of your current functional deficits, pain level and posture, as well as an evaluation of your flexibility, strength, balance and endurance.

Following your evaluation, our physical therapists will thoroughly explain your personalized treatment plan and expectations for recovery. Communication between the patient and physical therapist is of our utmost importance at Achieve Health and Wellness and you are an active participant in your recovery.

When should I arrive?

We ask that you arrive 30 minutes before your scheduled appointment time in order to complete all necessary paperwork. If you would like to fill out the intake paperwork online you can do so under our patient forms tab. If this process is taken, we recommended you arrive 15 minutes before your appointment to review your paperwork.

What should I wear?

Comfortable clothing or athletic wear is always the most appropriate options when attending physical therapy. If you are coming from work or school, everyday clothes are completely fine as well.  We prefer no jewelry and closed-toe shoes while in the clinic.

What should I bring to my first appointment?

Photo Identification (Valid Driver’s License, Valid State ID, School ID Card, or Valid Passport) is required. If you are a child/minor without any of the above identification a parent’s license or identification will be used.
A prescription/Doctor Referral should be brought if not already faxed to our office.  Please bring your current insurance card if you intend our office to be billing your insurance.

What are my Healthcare Privacy Rights?

Here at Achieve Health and Wellness, we understand that all of your information is personal. Please review our Privacy Practices to better understand all your rights.

What will be the duration and frequency of treatments?

The duration and frequency of each treatment will depend on each individual’s personal needs and condition. Achieve Health and Wellness’s physical therapist are here to help you get back to the highest level of function and life. Our customized programs and individual attention helps patients to recovery quickly and get back to achieving their goals in life.

Who should I contact with billing questions?

If you have any questions regarding billing please contact our billing department  via phone (423.477.1104) or email Morgan at morgan@ahwpt.com between the hours of 8 a.m. and 3 p.m. EST. Our staff will be glad to give you a thorough explanation of our billing process.

Are you in my network?

Achieve Health and Wellness is contracted with many major insurances. Please visit our insurance and billing page with all the details and a complete list. You may also call 423.477.1101 or 423.765.1611 and our staff will be happy to verify any questions you have regarding your insurance and benefits.

What will it cost me?

We will make our best effort to obtain your benefits upon arrival at your first appointment by calling your insurance company or checking your policy online. However, we urge you to be aware of any cost to you associated with your recovery by reviewing your insurance handbook that outlines any limits, authorizations required, co pays, and deductibles required for physical therapy services.